Refund & Cancellation Policy

• You can cancel a monthly or annual plan at any time by emailing billing@ranaai.in from your account email. No cancellation fee applies.
• After cancellation your plan will not renew. Calling stays on until the end of the period you have already paid for.

• Monthly plans: fees for a billing month that has started are not refundable.
• Annual plans: if you cancel within 7 days of payment, we refund the annual fee minus the monthly price for each month started and any overage used. After 7 days annual fees are not refundable.
• Onboarding fee: refundable in full if you cancel before setup work begins; not refundable once your AI employee has been configured.
• Prepaid wallet recharges: not refundable, except that unused balance is refunded when you close your account on request.
• Duplicate or wrong charges: always refunded in full.
• If the service is unavailable for a long period because of a fault on our side, we will credit or refund the affected days.

Approved refunds are made to the original payment method through Razorpay within 5–7 working days of approval. Your bank may take a few more days to show the credit. GST charged on the refunded amount is refunded too.

Email billing@ranaai.in with your invoice number and reason. We reply within 2 working days.